7 Management Tips Tested on 4 Year Olds

I came down to breakfast today to see a hand written note with childcare tips. My wife had been out the night before with a good friend who we've known for 15 years. Between them they have 7 kids.

On reading the note at first I thought it was a list of childcare tips. After a moment I realised I was mistaken. It was a set of management tips.

Here's the note...

7 Management Tips Tested on 4 Year Olds

And in case you can't read it here is what it says. 7 tips. I added my own explanations.

1. "Squabbling place" - take time out to discuss why they are arguing

This is the pub. If you can't find a pub a coffee shop might do, but alcohol is always more effective than caffeine. A good old chat solves most arguments. Don't go to bed angry.

2. New rule, repeat new rule

If you want to have your people understand the rules, repeat them until they start saying them back to you. You probably need to say it at least 10 times before anyone hears and 20 times before they listen.  Maybe 30 times and they'll understand. 40 times and it might get done that way.

3. Positive praise over a negative situation

Kill negativity with positivity. This is the Richard Branson smile rather than the Alan Sugar frown. Find the bright spots and amplify them, the negativity dries up like a puddle on a summer's day.

4. Sticker for own bum wiping

In business you need to wipe your own bum. No-one else wants to do it for you, so get used to doing your own job. Likewise, make sure your team do their job and that you don't do it for them. Praise any sign that this is happening. It takes 2 years to teach a toddler to wipe their bum properly. It can take longer for managers to let their team do the work.

5. Clear up own mess (e.g split milk)

If you fuck up, clear it up. There's no better way to a P45 than to let others clear up your shit.

6. Own breakfast (youngest 4)

Solve your own problems and encourage your team to do the same. Just don't throw them in the deep end until you've taught them to swim.

7. Find own clothes night before and layout

Encourage your team to make their own plans. Not making plans is not acceptable, however just as kids will get dressed more willingly if they set out the clothes, so will your team be more likely to deliver on plans if they do them, not you.

I can't believe my wife and her pal were talking about work all night. Some people!

Road Trip

I once had a chance between jobs to take a few days off. I had an urge to do something, so I called my brother and a good friend and said, "Let's go to Doolin". They said yes and a road trip was born. This was about 6 years BC (before kids).

Doolin, if you've not heard, is a tiny village on the west coast of Ireland near the majestic cliffs of Mohar. At the time I was living in London. 2 days there, 2 days back for one hell of a night in the pub in Doolin.

I'd last been there when I hitch hiked around Ireland for a 2 week summer holiday when I was a student. It has a youth hostel, a shop and 3 pubs. That's pretty much it. People travel from all over the world to enjoy what's probably the best traditional Irish music to be found.

We arrived at the pub at 4 in the afternoon and left at 2 in the morning. By 9pm lots of local and not so local musicians had turned up and were starting to jam. By 11pm the party was in full flow and by midnight everyone was hoarse from singing along.

If you get a chance, go to Doolin, it's a real treat.

Although the evening in the pub was memorable (if not a little fuzzy), one of the most exciting things that happened to us was on the way there.

When you're a kid, everything is new. Everything you do can be exciting. As an adult you can get used to life. You get into a routine. Domesticated. Institutionalised. The novelty of the unknown is a great thing and to avoid boredom I've always believed that it's worth injecting some randomness into life. More randomness gives more chances for pleasant surprises, delight and serendipity.

As we were approaching Limerick late morning (having taken the overnight ferry from Fishguard to Rosslare), it was of course raining. To spice things up a bit we decided to inject some randomness and we did so by a throw of the dice. Literally.

We wrote down 6 things, one for each possibility when the dice was thrown. Whatever happened we all pledged that we would follow through. To keep up the adrenaline, one choice (number 6) was something that would take us out of our comfort zone, something we wouldn't want to do.

Here are the 6 outcomes;

1. Go to the most expensive restaurant in town and spend as much money
as possible
2. Go to the cinema
3. Bet on a horse
4. Play Bingo
5. Pub lunch
6. Buy instruments and go busking

Ready to commit, 10 miles outside Limerick, the dice was thrown. Up came number 3; bet on a horse. I had never bet on a horse. I was doing something new.

We had to first find a bookies. Driving around town we found one and parked up. Inside, we had a few decisions to make: which race, which horse and how much. All these decisions were made with throws of the dice (of course).

We ended up betting a tenner at 8 to 1 on a race in 90 minutes later that day. So, to pass the time we had a pint in a nearby pub and came back to watch our race. Excited.

As the race developed we got more excited. Our horse actually stood a chance of winning and was doing well. As the finish came near we were all on the edge of our seats. I couldn't believe it. Our bloody horse won!

With our winnings we drove that afternoon to Doolin in good spirits and when we left the pub at 2 in the morning we had just about managed to spend our winnings. What a day, what a night!

The best things in life often happen when you least expect.

So, a recipe for continued satisfaction is to inject some randomness and keep finding new things to experience. I guess that's why I love travel, love working in start-ups and love the rapid changing world of technology and the web.

My grandma once said some wise words to teenage me, "There are different joys at every stage of life". Very true. I would add, "Never stop trying new things. Most things remain to be done".

Asia By Bike - The YouTube Video

This has absolutely nothing to do with ecommerce or management or anything like that.

This is the reason we all have for working in the first place - to get out and ride! As someone very wise once said, work to live, don't live to work!

My brother and wife recently got back from an amazing 11,000km bike ride across Asia. This short YouTube video gives you a great taste for the amazing adventure they must have had.



You can read about the full adventure at http://asiabybike.blogspot.com.

Do I Know You?

This really made me laugh.

One of our senior guys (he shall remain nameless) showed us the perils of working in such a fast growing company.

We share our offices with many other companies, we're on the 6th floor...

He said, "I guess there are quite a lot of people that have joined us lately. On the way up in the lift this morning I spoke to a girl that I was convinced is working for us. I introduced myself and asked her if she was enjoying her new job. She answered a little hesitantly. Actually, she looked slightly shocked but I thought she was just a little apprehensive about speaking to one of the bosses. However, I was a little perplexed when she walked out of the lift on the 4th floor and said, “Bye-Bye, nice to meet you John”

(Names chamged to protect the guilty).

Timing Is Everything

Email marketing can be a powerful tool. Like all tools, you need to use it carefully.

This example wasn't a disaster, but it did make me laugh...

I was sitting on the Eurostar train in Paris, waiting for it to leave and my Blackberry buzzed to let me know I had new emails. So, without much else to do at the time, I checked the email.

It said "Just got back from Paris? Tell Ted all about it."

Great timing eh? I know the new train link is fast, but it's not that fast!

The email continued....

"You've walked down sun-filled
boulevards. Dined in some of Europe's
finest restaurants. Watched the sun set
over a city, spread before you like a
bejewelled cape.

Now you're back in the real world
and bursting to tell everyone about
your experiences. Even Ted from the
accounts department.

Try telling Ted and you could win a
weekend break to the Eurostar
destination of your choice"

It should have read....

"You've walked down crowded metro
platforms. Dined in one of Paris'
cheap creperies. Dodged the rain
through narrow pavements to get back
to a cheap hotel room.

Now you're heading back home to your
real world and dying to see your family
again. Work is over for another week
and Ted from the accounts department can wait.

Tell Ted how little you spent on your trip
and you could go back again soon to the
same fleapit for another meeting, (but
you'd rather not if you had the choice)"

Two lessons learned:

Email marketing should always
- have content relevant to the audience
- be sent at an appropriate time

I don't mind though, it made me laugh.

Virtual Flowers, Whatever Next?

Now you can send your loved ones a "digital bouquet" of flowers.

This is weird. Call me old fashioned, but there's something lacking when your flowers are sent by email!

What's even more weird is that you might want to actually pay for it!

In the States, www.bokayme.com/ are offering you the chance to send your loved one a digital bouquet. Woopy-dee-doo! AND -you can pay $3 to customise your bouquet. Bizarre.

Still, it will create lots of inbound linking for their parent company, news chatter, blog posts, viral marketing.

Mile High Club

Marketing was always meant to be this simple: pimp up your campaign with some sexy images and you're onto a winner.

In response to the age old problem, "how do I get more subscribers for my email newsletter", Cheapflights.co.uk go viral with a saucy microsite that let's all of your air hostess (or air steward) fantasies come true.

I won't say anymore except to be careful about getting too excited, this is pretty hot hot hot.

Click on www.enjoyyourflight.co.uk and have a cold shower at the ready.

The Answer To Life, The Universe And Everything

Friday fun.

Google is pretty damn clever these days.

Try this search for answer to life, the universe and everything.

Love it.