In mathematics, "operations" are things like add, subtract, multiply,
divide, squaring, etc. If it isn't a number it is probably an operation.
In
business operations however, people are like the mathematical
operators. It's people that add, subtract, divide and multiply.
As any business owner will tell you, dealing with people is difficult to get right.
So - here's a tip for any managers out there. If each of your team member were an operation (+, _, X, /), which would they be?
+ ADD +
Someone
who adds, adds value. They do their job well, consistently. You need
to reward, motivate and nurture these important team members.
- SUBTRACT -
Someone
who subtracts is not providing value. They do not do their job well
(for whatever reason). You need to address this performance and attempt
to turn it around. This may not be possible. If you fail to turn a
subtract into an add, you need to remove this person from the team.
/ DIVIDE /
Someone
who divides not only does their job badly but causes others to do their
job badly as well. They suck up your time. They are a bad influence.
They are poison. If you have a divider, you need to realise this
quickly and remove them fast. Your team will thank you for this.
x MULTIPLY x
Someone
who multiplies not only does their job well but causes others to do a
better job as well. They are a catalyst for success. Success breeds
success and so if you can have more multipliers on your team,
subtractors can become adders and adders become better adders. You need
to listen to and empower your multipliers. You also need to make sure
they don't get bored or disillusioned. They need to believe in your
vision and they will amplify that vision for you. Look after them like
the gold that they are.
So, think about your team.
Are you team A?
xxx++++
Or team B?
X++---//
This simple perspective can really help when tough decisions are needed and can help you remember to look after your stars.
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